In other words, it sounds as though the rejection was not an automated response, but someone read my request and still decided not to refund the game. In the same email that denied my request for a refund, it says, "Requests are considered on a case by case basis." which suggests each case is individually evaluated by a real person, which makes their refusal to issue a refund even more perplexing. Instead, I received an email saying because I purchased the game more than 2 weeks ago, I don't qualify for a refund. So, if you aren't enjoying a game you purchased or it doesn't run properly on your PC, you can get your money. I tried to troubleshoot it for 2-3 hours without any success, so I thought for sure Steam would be willing to refund the game. As long as you purchased a game within the past two weeks and have played it for less than two hours, you can request a refund and automatically receive one. I purchased Red Dead Redemption 2 a month or two ago and I just launched it for the first time yesterday, only to discover it doesn't work. Steam's blanket 2-week maximum refund doesn't make any sense for customers who purchase multiple games at once. I generally only play 1 single player game at a time, as I'm guessing is probably the case for the majority of gamers out there. Of course, buying several games at once means I typically don't get to launch a game for the first time until after I've already had it for several weeks or even months. If the game you purchased meets those conditions, you can return it for a refund. Steam Return Policy Like most digital storefronts, Steam does offer returns as long as select conditions are met. I typically buy games in bulk during sales or when I'm about to start an extended work vacation and want to sit back and enjoy a new game. I bought a game right before it went on sale. Can you get your money back Yes And we’ll show you how. I know there are a variety of similar game platforms out there such as Origin, Uplay, and others, but I've always remained dedicated to Steam. I'll start by just saying that I've been a long-time fan and supporter of Steam. However, the money will be returned to the original buyer.Ī detailed list of all possible Steam refunds, including hardware, bundles, subscriptions, and credits can be found on the platform’s official help page.I'm trying to understand the reasoning behind this policy. After redemption, you have the option to return the game. Gifts: If a gift hasn’t been redeemed, it can be refunded within 14 days.In-game purchases: A Steam refund is available on purchases made in games from parent company Valve for up to 48 hours after purchase, as long as the games hasn’t been played, modified, or transferred.However, the additional content may not be played, modified, or transferred during this time. Checking your purchase history on Steam Check the date written next to the game you want to refund.
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